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Frequently Asked Questions (FAQ)

General Information

We are based in Johor Bahru, Malaysia. Our office located at

Address: 30, Jalan Bukit 10, Bandar Baru Seri Alam, 81750 Masai, Johor
Our business hours are from 8am-6pm, Monday to Friday. We are closed on weekends and public holidays.
We do have a location where customers can arrange for self-pickup.

You can locate us at:

Office Number: +607-386 5007
Office Address: 30, Jalan Bukit 10, Bandar Baru Seri Alam, 81750 Masai, Johor
Melaka showroom: 7, Jalan Berkat 15, 75250 Malacca
You can reach us via email at marketing@bestagro.com.my or call us at +607-386 5007. You can also use the contact form on our website.

Product & Services

We offer various types of growing media, including cocopeat blocks, clay pebbles (Leca), perlite and specialized potting mixes. These are ideal for different types of plants and growing environments. If you have any enquiries feel free to contact us for more information

Choosing the right soil mix depends on the type of plants you are growing. For instance, succulents prefer a well-draining mix, while vegetables might need a more nutrient-rich mix. Our team can provide recommendations based on your specific needs. You can contact us via WhatsApp or call our office.
Yes, we offer bulk purchasing options for nurseries, landscaping projects, and commercial growers. Please contact us for more information and pricing.
Yes, we offer customized potting mixes tailored to your specific requirements. Please reach out to us to discuss your needs.

Sustainability

Yes, we prioritize sustainability in our product offerings. Many of our products, such as cocopeat and organic fertilizers, are eco-friendly and sourced from renewable materials.
We are committed to sustainable sourcing practices. We work with suppliers who share our commitment to environmental stewardship and responsible resource management.
We encourage customers to recycle or reuse our packaging. For example, our bags can often be repurposed for storage or gardening use. Check with your local recycling facilities for proper disposal methods.
We are continuously exploring ways to reduce our environmental impact, including using sustainable materials, minimizing packaging waste, and promoting eco-friendly products. We are committed to doing our part to protect the planet.